HELP CENTRE
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Questions about a piece, personalisation, your order or delivery? Read about MY CHERIEE, contact our team, or review the store policies.
01
About MY CHERIEE
MY CHERIEE is a small collection of personalised hair accessories and gift sets. The edit brings together pearl, marble and holographic hair claws, detangling combs, bag charms and keepsake boxes, with hand-engraved names at the centre of many pieces.
The store is operated by Mangshi Renxuan Department Store. Our team can help with product questions, engraving details, order updates and after-sales support.
02
Contact us
Send us a message with your order number, the piece you are considering, or the name you would like engraved. We reply during support hours.
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Refund policy
Eligible unworn accessories may be returned within 14 days of delivery with prior authorisation. Personalised pieces may not be eligible unless faulty or incorrect. Damaged, incorrect or faulty items should be reported promptly with your order number and clear photographs or video.
Please read the full Refund Policy before ordering.
04
Shipping policy
Personalised orders are usually prepared within 1 business day. Dispatch and delivery estimates are shown at checkout or confirmed by our team. Tracking details are sent after dispatch.
Shipping charges and destination taxes, where applicable, are shown separately at checkout.
05
Privacy policy
MY CHERIEE is operated by Mangshi Renxuan Department Store. We collect the contact, delivery and order information needed to process your purchase, arrange delivery and provide support. We do not sell personal information.
Questions or requests can be sent to JuliettaOlano@gmail.com.
Registered address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).
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Terms of service
By placing an order you confirm that the contact, delivery and order details you provide are accurate, and that personalisation text is correct. Prices, payment methods and delivery options are shown on the website and at checkout.
These Terms are governed by the laws of the People's Republic of China, subject to mandatory consumer rights.
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Legal notice
The website https://mycheriee.ltd is owned and operated by Mangshi Renxuan Department Store, an individual business trading under the brand name MY CHERIEE. Operator / authorised representative: Wang Qihang. Unified Social Credit Code: 92533103MAKFJ7FX54.
Registered address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).
Customer support: JuliettaOlano@gmail.com. Phone: +852 54298061. Support hours: Monday–Sunday, 9:30 AM–12:30 PM & 2:00 PM–6:00 PM HKT.